Omnichannel is a word that has become quite common in the world of customer service. This is because in a period of pandemic where online sales and services have grown exponentially, users are increasingly demanding and demand that the sites where they buy provide them, at least, with approved answers whatever. the channel through which they are contacted and, therefore of course. , answers the first call attempt.
For this reason, having good and varied communication channels has been the key that many companies have used to retain their consumers. The market today offers many options to improve communication with the user, however, the Chilean MovigoO has positioned itself as a Latin American leader in this type of solution.