Under Customer First Philosophy, this leading Chilean omnichannel startup is expanding throughout Mexico

Omnichannel is a word that has become quite common in the world of customer service. This is because in a period of pandemic where online sales and services have grown exponentially, users are increasingly demanding and demand that the sites where they buy provide them, at least, with approved answers whatever. the channel through which they are contacted and, therefore of course. , answers the first call attempt.

For this reason, having good and varied communication channels has been the key that many companies have used to retain their consumers. The market today offers many options to improve communication with the user, however, the Chilean MovigoO has positioned itself as a Latin American leader in this type of solution.

MovigoO works under the philosophy of customers first, that is to say, it places its customers as a priority when it comes to supporting them in their development, by offering them solutions and quick and effective measures that help make decisions to constantly improve the field customer service. “We support our clients throughout the life cycle of a project, from the start with advice to the implementation, development and continuous support of these, which allows us to identify any opportunity for improvement. Our solutions and services change day by day, as do the needs of our clients, so that their support never stops ”, explains Luis Flores, CEO of the agency.

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The Chilean is emerging as a technology agency whose main objective is to optimize the contactability of all types of companies with their customers or end users. “We generate service models and offer different contact structures according to the specific needs of each company. We are committed to redefining problems, identifying opportunities and evolving when the landscape demands it, ”adds Flores.

One of the biggest problems with contact centers, especially in times of high demand like last year, is that they don’t have the right and more efficient technology to develop an effective strategy. Many are also unaware that there are tools that allow you to have everything in one place for affordable prices, indeed today the market has robust solutions that have democratized prices to facilitate the implementation of this type of project. Therefore, this technology agency offers a set of solutions that integrate with each other to give the best and fastest response to customers.

MovigoO has grown rapidly throughout the region. It is now present in Chile, Colombia, Peru and Mexico, countries where it plans to consolidate its operations. “We believe that Mexico has a lot of potential, because it has developed an online sales system which has grown significantly. Not only is it a country where a lot of goods are moved, but it is also a place where companies are open to innovate to improve the experience of their consumers, ”added the CEO of MovigoO.

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This article originally appeared on entrepreneur.com


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